Order help
Track your parcel
Your tracking link is sent to the email address used at checkout when the parcel is dispatched. Check the inbox and spam folder for the order and dispatch messages.
If the link is missing or has stopped updating, email theteam@bestlawncare.co.uk with the order number and delivery postcode. Do not send payment credentials.
Got questions?
Frequently Asked Questions
I haven't received my order yet. Is it lost?
Contact us at theteam@bestlawncare.co.uk with your order number and we will check it with the courier. We dispatch within 2 working days, then delivery takes up to 7 working days.
How do I know if my order has been shipped?
When your order is dispatched you receive an email with the tracking number.
Do you have a shop location?
No. We sell online only, with no shop or showroom to visit.
Do I get a receipt for my order?
Yes. A confirmation is emailed after payment, and a second email with the tracking number follows when the order ships.
What are your delivery options and how long will it take?
We deliver across the UK. Standard tracked delivery is free on orders of £75 or more and £25 below that: we dispatch within 2 working days, then delivery takes up to 7 working days. Express delivery is £25: dispatch within 1 working day, then 3 to 5 working days.
What currency are the prices displayed in?
All prices are in pounds sterling (GBP).
Which payment methods are accepted?
Credit and debit cards through Stripe, and PayPal.